Ok. I know. I said I wasn't going to rag on stuff all the time in this blog. Sadly, I need to do so again. I just spent a half hour on the phone trying to get an email account working. Everything was configured properly, or so it seemed through my client's eyes. Regardless we were not able to connect.
Solution -- start over. I had him create a new profile (Outlook Express) and wipe out the old one. Works like a charm. As far as we could tell, there was no visible difference between the two profiles. I know, something had to be different (to warrant different behavior). This happens enough for me to believe that it isn't all my client's eyesight.
Why can't email client providers, Microsoft for starters, give us a little help. How about the ability to print and/or send to clipboard the email settings for a profile so that I don't need to rely on other peoples eyes. Does anyone know of such a utility?
Solution -- start over. I had him create a new profile (Outlook Express) and wipe out the old one. Works like a charm. As far as we could tell, there was no visible difference between the two profiles. I know, something had to be different (to warrant different behavior). This happens enough for me to believe that it isn't all my client's eyesight.
Why can't email client providers, Microsoft for starters, give us a little help. How about the ability to print and/or send to clipboard the email settings for a profile so that I don't need to rely on other peoples eyes. Does anyone know of such a utility?
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